Effective Date: February 1, 2023
Welcome to the website of Affinity Counseling Connections PLLC (“Practice”). By browsing this website, accessing our patient portal, or utilizing our administrative communication tools, you agree to comply with and be bound by the following Terms of Service. If you do not agree to these terms, please do not utilize our digital platforms.
1. Telehealth & Jurisdictional Limits
Affinity Counseling Connections PLLC operates as a 100% virtual mental health practice. In compliance with Texas state licensing boards, clinical therapy services are offered only to individuals located within the state boundaries of Texas at the exact time of the appointment. By scheduling a session, you verify that you are a physical resident of or are physically located in Texas for the duration of care.
2. Not for Emergency Use
The information on this website, our email systems, and our administrative text channels are not intended to handle mental health/psychiatric emergencies. If you or a teenager in your care are experiencing a mental health crisis, active suicidal ideation, or a medical emergency, do not wait for a response from our practice. Please immediately call or text 988 (the Suicide & Crisis Lifeline), call 911, or go to the nearest emergency room.
3. Credit Card on File & AutoPay Authorization
To maintain an active slot within our virtual schedule, clients must keep a valid credit card, debit card, or HSA/FSA card on file in our secure client portal.
- By providing your card information, you grant Affinity Counseling Connections PLLC express authorization to charge your card automatically for any agreed-upon session balances, deductibles, or co-payments designated by your insurance network.
- Charges are processed automatically following a 3-day delay window from the moment an invoice settles, allowing for audit corrections.
- You agree to pay our designated private-pay fee for any Late Cancellations or No-Shows occurring within less than 24 hours of your scheduled slot. These fees are not billable to insurance and will be pulled directly via AutoPay.
4. Consent to Mobile SMS Communication
By opting into our text messaging program via our intake forms, you provide your explicit consent to receive recurring automated appointment notifications, scheduling updates, and clinical administrative texts from our practice.
- Message frequency varies directly based on your active appointment frequency (typically 1–4 messages per month).
- Standard message and data rates may apply depending on your mobile carrier plan.
- You may cancel your text subscription at any time by replying STOP to any text received. For support, text HELP or contact us via our secure client portal.
5. Limitation of Liability
The practice provides its digital services, website information, and text channels on an “as-is” basis. While we leverage strict HIPAA-compliant platforms (such as Sessions Health), the practice cannot guarantee absolute immunity from internet outages, carrier delivery failures, or third-party digital data disruptions beyond our reasonable control.
6. Contact Information
For administrative inquiries regarding these terms, please reach out via our primary practice email: info@affinitycounselingconnections.com